Service Request
Share product details, issue type, and contact information so the service team can follow up.
Request Service
Support Options
Choose the help you need
Fast routes for common service, product, and ownership requests.
Warranty Support
Get guidance on warranty coverage, registration, documents, and claim requirements.
Warranty EnquiryManuals & FAQs
Send your model number and our team will help you find the correct manual or usage answer.
Ask SupportSpare Parts
Check availability of genuine parts and accessories for supported Gratus appliances.
Check PartsContact Support
Need direct assistance?
Keep your model number, invoice, and issue description ready for faster support.
Help & Guidance
Quick answers before you contact us
These details help the team understand your appliance and resolve the request faster.
What should I include in a service request?
Share your product model, serial number if available, purchase date, location, and a clear description of the issue.
How do I ask for a product manual?
Send the exact model number from the product label. The support team will share the matching documentation or guidance.
Can I request warranty help online?
Yes. Use the contact form with invoice details and product information so the support team can verify the request.
Do you support spare parts requests?
Yes. Mention the product category, model number, and required part details so availability can be checked.
Genuine SupportProduct-aware service guidance
Warranty HelpClear claim and document support
Appliance CareUsage, manuals, and maintenance help